Liability & Consumer Rights

Last updated 14 September 2026.

Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Nothing in our terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Your consumer rights

Goods must be of satisfactory quality, fit for purpose and as described. Your statutory remedies remain available. There is no fixed monetary cap on those rights, and stopping use of a product is not your only remedy. Read our Refunds and Returns policy.

Using our products and website

Scarves are clothing accessories. Use them with reasonable care and follow the care instructions provided. Our website provides product and styling information; it does not promise that a scarf prevents injury or illness.

Delivery and availability

We will contact you if an item becomes unavailable or a delivery problem arises. A delay or cancellation does not remove your rights. See our delivery information.

Indemnity and third-party content

Consumers are not required to reimburse us for losses caused by our own wrongdoing. We do not impose a blanket indemnity for using this website. External sites and services have their own terms and privacy policies. Contact us about any error or security concern.

Website information

We aim to keep product information accurate and correct mistakes when identified. Any correction to an order will be discussed with you. Nothing in a website disclaimer overrides the description of the goods you buy or your statutory rights.