Refunds & Returns

Last updated 14 September 2026.

For UK online orders, tell us you wish to cancel within 14 days after delivery. You then have another 14 days to return the goods. Email scarfteam@customersupport.care with your name, order reference and the items you are returning.

Returning an item

Contact us for the correct return address before posting. Items return to the warehouse that dispatched them. For a change of mind, you pay the direct return postage. Handle the item only as needed to inspect it; deductions may apply for handling beyond that. Keep proof of posting.

Refunds

We refund the goods and standard outbound delivery charge using your original payment method. Any extra paid for a premium delivery upgrade is not refundable. We aim to process refunds within 24 to 48 hours after receipt; legally, the refund is due within 14 days after we receive the goods or your evidence of return, whichever is earlier. There is no fixed packing fee or cancellation percentage.

Faulty, damaged or incorrect goods

Contact us promptly with your order details and photographs where helpful. Your rights under the Consumer Rights Act 2015 remain intact, including the short-term right to reject faulty goods. We cover reasonable return costs where goods are faulty or not as described. Sale items have the same statutory rights.

Changing an order

Contact us as soon as possible if you need to change your order. We may be unable to stop dispatch once processing starts, but this does not remove your cancellation rights.

Cancellation notice

You may email: “I give notice that I cancel my order for [items], ordered on [date] and received on [date]. My name is [name], my order reference is [reference] and my address is [address].”