Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Scarf and Scarves relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Scarf and Scarves UK is operated by Caruso Consulting Co Ltd, Suite 45, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Our UK administration address is 50-60 Station Road, Cambridge, Cambridgeshire CB1 2JH. Neither is a retail showroom.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. We aim to describe products accurately. If we find an error affecting your order, we will contact you to resolve it. Your statutory rights remain unaffected.
4. Check the product details before ordering and contact us if you need help choosing. We remain responsible for supplying goods that are of satisfactory quality, fit for purpose and as described.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
UK consumer rights
Last updated 14 September 2026.
For UK online orders, tell us you wish to cancel within 14 days after delivery. You then have another 14 days to return the goods. Email scarfteam@customersupport.care with your name, order reference and the items you are returning.
Returning an item
Contact us for the correct return address before posting. Items return to the warehouse that dispatched them. For a change of mind, you pay the direct return postage. Handle the item only as needed to inspect it; deductions may apply for handling beyond that. Keep proof of posting.
Refunds
We refund the goods and standard outbound delivery charge using your original payment method. Any extra paid for a premium delivery upgrade is not refundable. We aim to process refunds within 24 to 48 hours after receipt; legally, the refund is due within 14 days after we receive the goods or your evidence of return, whichever is earlier. There is no fixed packing fee or cancellation percentage.
Faulty, damaged or incorrect goods
Contact us promptly with your order details and photographs where helpful. Your rights under the Consumer Rights Act 2015 remain intact, including the short-term right to reject faulty goods. We cover reasonable return costs where goods are faulty or not as described. Sale items have the same statutory rights.
Changing an order
Contact us as soon as possible if you need to change your order. We may be unable to stop dispatch once processing starts, but this does not remove your cancellation rights.
Cancellation notice
You may email: “I give notice that I cancel my order for [items], ordered on [date] and received on [date]. My name is [name], my order reference is [reference] and my address is [address].”
Prices and orders
Prices are shown in GBP. The cart shows delivery charges before payment. We use the product and delivery information you provide to fulfil your order. Contact us promptly if a detail needs correcting.